nbn88 Terms & Conditions

Welcome to nbn88. These Terms & Conditions ("Terms", "Agreement") constitute a legally binding contract between you ("Member", "User", "Player", "you") and nbn88 ("nbn88", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://nbn88.io and any associated sub-domains or applications (collectively, the "Platform").

By completing the registration process, clicking any acceptance checkbox, making a deposit, or otherwise accessing or using any part of the Platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your account by contacting our support team. Continued use of the Platform after any amendments to these Terms constitutes your acceptance of the revised agreement.

To register and maintain an account on nbn88, you must satisfy all of the following eligibility requirements at all times:

• You are at least 21 years of age. nbn88 enforces a strict minimum age policy and may request documentary proof of age at any stage, including before processing your first withdrawal.
• You are registering as an individual natural person on your own behalf and not as a corporate entity, trust, or on behalf of any third party.
• You are not located in, or a resident of, any jurisdiction where online gambling is prohibited under applicable local law. You accept sole responsibility for determining whether your use of the Platform is lawful in your jurisdiction.
• You have not previously had an nbn88 account closed or suspended for any breach of these Terms.
• You are not a current employee, contractor, officer, director, or close family member of an employee or contractor of nbn88 or any of its affiliated business partners.

During registration, you agree to provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and mobile number. nbn88 reserves the right to verify any information you provide at any time. Providing false, misleading, or incomplete registration information is a material breach of these Terms and may result in immediate account closure, forfeiture of all balances, and reporting to relevant authorities where required by law.

One Account Per Person: You may hold only one active account on nbn88. Creating or operating multiple accounts — whether under the same or different identities — is strictly prohibited and constitutes a serious breach of these Terms. If multiple accounts linked to the same individual are identified, nbn88 reserves the right to close all associated accounts, void all pending bets and bonuses, and withhold or reclaim any withdrawals made in connection with multi-account activity.

Account Verification (KYC): nbn88 operates a Know Your Customer ("KYC") programme consistent with responsible gaming and anti-money laundering best practice. Before processing any withdrawal, and at any other time at our discretion, nbn88 may require you to provide one or more of the following: a government-issued photo identification document, proof of residential address dated within the past three months, proof of ownership of the payment method used, or any additional documentation reasonably requested. Failure to complete the KYC process within a reasonable time frame will result in withdrawal requests being held pending verification.

You are solely responsible for maintaining the security and confidentiality of your nbn88 account credentials, including your username, password, and any two-factor authentication codes. You must not share your login credentials with any other person under any circumstances.

nbn88 will treat all activity conducted through your account as authorised by you. If you suspect that your account has been accessed without your authorisation, you must notify nbn88 immediately by contacting [email protected]. nbn88 will take reasonable steps to investigate and, where appropriate, suspend the account pending resolution.

You are responsible for ensuring that all personal information held on your account is kept up to date. You must notify nbn88 promptly of any changes to your name (as may occur following a legal name change), address, email address, or mobile number. nbn88 accepts no liability for failed communications, missed notifications, or processing delays arising from outdated account information.

nbn88 does not accept responsibility for any loss or damage arising from unauthorised access to your account where such access results from your failure to maintain adequate password security or from your having shared your credentials with a third party.

All financial transactions on nbn88 are conducted in Bangladeshi Taka (BDT). The following deposit methods are currently supported on the Platform:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• International Payment Cards: Visa, Mastercard

nbn88 reserves the right to add, remove, or modify available payment methods at any time without prior notice. The current list of supported methods is displayed on the deposit page within your account.

Minimum Deposit: The minimum single deposit amount is ৳200. Deposits below this threshold will not be credited to your account.

Deposit Processing: Deposits made via bKash, Nagad, Rocket, and Upay are processed instantly under normal operating conditions and should reflect in your nbn88 balance within seconds of the transaction being completed on the mobile financial service provider's side. Card deposits may take slightly longer depending on the issuing bank's processing time. nbn88 does not guarantee processing times for deposits as these are partly dependent on third-party service providers.

Deposit Limits: nbn88 may apply maximum daily, weekly, or monthly deposit limits to all accounts. Members may also voluntarily set lower personal deposit limits via the responsible gaming tools available in their account settings. Voluntary limits, once set, may not be increased for a period of 72 hours after the request to increase is submitted.

Own Funds Only: You must only deposit funds that you personally own and are legally entitled to use. Deposits from payment methods registered to a third party — including family members — are not permitted. nbn88 is not a financial institution and your account balance does not accrue interest.

Refused Deposits: nbn88 reserves the right to refuse or reverse any deposit that it has reasonable grounds to believe is connected to fraudulent, criminal, or money laundering activity, or that originates from a payment method not registered in your verified name.

nbn88 is committed to processing withdrawal requests promptly. All withdrawals are subject to the following conditions:

• Your account must have successfully completed the KYC verification process before any withdrawal is approved.
• Withdrawals will only be processed to a payment method that is registered in the same name as your verified nbn88 account.
• The minimum single withdrawal amount is ৳500. Requests below this threshold will not be processed.
• Any active wagering requirements attached to bonus funds must be met in full before bonus-derived winnings can be withdrawn.
• nbn88 reserves the right to request additional verification documentation before approving any withdrawal that it considers unusual in size, frequency, or pattern.

Processing Times: Under normal operating conditions, withdrawal requests to bKash, Nagad, Rocket, and Upay are processed within one to three hours of approval. Card withdrawals may take between three and seven business days depending on the issuing bank. nbn88 is not liable for delays caused by the receiving financial institution after the withdrawal has been dispatched from the Platform.

Withdrawal Limits: nbn88 may apply maximum daily and monthly withdrawal limits. These limits are displayed in the withdrawal section of your account. In exceptional circumstances, nbn88 may hold a withdrawal for additional review. In such cases, the affected member will be notified within 24 hours of the reason for the hold and the expected resolution timeline.

Unclaimed Balances: If your account remains inactive — meaning no login, deposit, withdrawal, or wagering activity — for a continuous period of 12 months or more, nbn88 may classify it as a dormant account. A monthly dormancy fee of ৳200 (or the remaining balance if lower) may be applied. nbn88 will make reasonable efforts to contact you before applying any dormancy fee.

nbn88 offers a range of bonuses and promotions to both new and existing members. All promotions are subject to the specific terms stated on each individual offer page, in addition to the general bonus rules set out in this section. In the event of any conflict between individual offer terms and these general Terms, the more specific individual offer terms will prevail.

Welcome Bonus: New members may be eligible for a welcome bonus of up to ৳20,000 on their first deposit, subject to the eligibility criteria and wagering requirements stated in the current welcome bonus offer. Eligibility for the welcome bonus requires that the member's account is fully verified before the bonus is claimed. nbn88 reserves the right to modify, suspend, or discontinue the welcome bonus at any time.

Wagering Requirements: Unless explicitly stated otherwise on an individual offer page, all bonuses on nbn88 are subject to a minimum wagering requirement before any withdrawal of bonus-derived winnings may be made. The wagering requirement, minimum odds, eligible games or markets, and expiry date are stated on each offer page. Bonus funds and real funds are kept separate in your account; real funds are used first.

• Bets placed on games or markets excluded from a specific promotion do not count towards wagering requirements for that promotion.
• If a bonus expires before the wagering requirement is met, the bonus and all associated winnings will be forfeited.
• Bonuses cannot be transferred between accounts or exchanged for cash below the applicable wagering threshold.
• Placing minimum-risk hedging bets or employing strategies designed to reduce net wagering risk while meeting a wagering requirement constitutes bonus abuse and may result in bonus cancellation.

Bonus Abuse: nbn88 monitors all accounts for patterns of bonus abuse, including but not limited to: creating multiple accounts to claim the same promotion, using VPNs to circumvent geographical restrictions on a promotion, coordinated wagering between multiple accounts, and exploiting promotional terms in bad faith. Any account identified as engaging in bonus abuse will have its bonuses cancelled and may be subject to account suspension or closure.

All bets and gaming activity on nbn88 are subject to the specific rules of the relevant game or betting market, as displayed within the Platform. The following general rules apply across all products:

Bets are Final: Once a bet has been accepted and confirmed by the Platform, it cannot be cancelled, amended, or reversed by the member except where specific in-play cash-out functionality is available and exercised within the designated window.

Minimum and Maximum Stakes: nbn88 sets minimum and maximum stake limits for all betting markets and casino games. These limits are displayed at the point of placing a bet or launching a game. Limits may vary by product, market, and account tier.

Errors and Technical Faults: In the event of a manifest pricing or settlement error, nbn88 reserves the right to void the affected bets and process refunds at the staked amount. A manifest error is one that a reasonable person would have recognised as being an obvious mistake at the time the bet was placed. nbn88 is not liable for any loss arising from a technical fault, including connectivity issues, server interruptions, or third-party game provider outages. Where a casino game session is interrupted before its natural conclusion due to a technical fault, nbn88 will attempt to restore the session to its last confirmed state; where this is not possible, the stake will be refunded.

Cricket Betting: Cricket markets, including BPL, IPL, T20 World Cup, and Bangladesh Tigers bilateral series, are settled according to the official result declared by the relevant governing body. In the event of a match being abandoned, reduced in overs, or declared a no-result, nbn88 will settle affected markets in accordance with its sport-specific rules available within the sportsbook section.

Live Casino: Games provided by Pragmatic Play, Evolution Gaming, Ezugi, and other studio partners are governed by the rules of the specific game as presented by the studio. nbn88 has no editorial control over game mechanics and settles game outcomes based on the official result returned by the studio's certified game server.

The following activities are strictly prohibited on nbn88 and constitute a material breach of these Terms:

• Using automated software, bots, scripts, or any other artificial means to interact with the Platform, place bets, or exploit promotional offers.
• Colluding with other players in card games, live casino environments, or any other game where collusion could confer an unfair advantage.
• Knowingly exploiting a technical error, software bug, or pricing mistake in a manner that would not be possible under normal, correctly functioning operating conditions.
• Engaging in any form of money laundering or using nbn88 as a vehicle to process the proceeds of criminal activity.
• Providing false identity information or impersonating another person during the registration or KYC process.
• Accessing the Platform using a VPN, proxy, or any other tool whose purpose is to conceal your true geographic location in order to circumvent restrictions applicable to your jurisdiction.
• Attempting to reverse-engineer, decompile, or otherwise gain unauthorised access to any part of the Platform's underlying systems or software.
• Harassing, threatening, or abusing nbn88 staff, support agents, or other players through any communication channel.
• Registering or operating more than one account on the Platform, whether under the same identity or under different identities.

Where nbn88 identifies or has reasonable grounds to suspect any of the above activities, it reserves the right to: immediately suspend or close the relevant account or accounts without prior notice; void all pending bets and bonuses associated with the account; withhold or reclaim any withdrawals made in connection with the prohibited activity; and report the activity to relevant law enforcement or regulatory authorities as required by applicable law.

All content on the nbn88 Platform — including but not limited to the nbn88 brand name and logo, game graphics, promotional materials, page layouts, software, written content, and data — is the exclusive intellectual property of nbn88 or its licensed suppliers and is protected under applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not permit you to: copy, reproduce, distribute, or publicly display any Platform content; create derivative works based on any Platform content; reverse-engineer or attempt to extract the source code of any Platform software; or use the nbn88 name, logo, or trademarks in any manner without our express prior written consent.

Any feedback, suggestions, or ideas that you voluntarily submit to nbn88 regarding the Platform may be used by nbn88 without restriction, compensation, or attribution.

nbn88 is committed to handling your personal data with care and transparency. The collection, storage, processing, and use of personal data by nbn88 is governed in full by our Privacy Policy, which is incorporated into these Terms by reference and should be read alongside this document.

In summary, nbn88 collects personal data that you provide during registration and KYC, transaction data associated with your deposits and withdrawals, gameplay and betting activity data, and technical data such as IP addresses and device identifiers. This data is used to operate and improve the Platform, fulfil our legal and regulatory obligations, prevent fraud and money laundering, and communicate with you about your account and relevant promotions (where you have opted in).

nbn88 will never sell your personal data to third parties for their own marketing purposes. Data is shared only with service providers who require it to deliver contracted services to nbn88 (for example, payment processors and KYC verification services), and only under binding data processing agreements.

You have the right to request access to, correction of, or deletion of your personal data held by nbn88 by contacting [email protected]. Please note that nbn88 may be required by law to retain certain data for defined periods regardless of a deletion request.

nbn88 is committed to providing a safe, enjoyable, and sustainable gaming environment for all members. We recognise that for a small number of individuals, gambling can become problematic, and we take our responsibility to support those individuals seriously.

Every nbn88 account includes the following responsible gaming tools, accessible at any time from the account settings panel:

• Deposit Limits: Set a maximum deposit amount per day, week, or month. Limits take effect immediately when reduced and cannot be increased for 72 hours.
• Session Time Reminders: Set an alert to notify you when you have been logged in and actively playing for a specified length of time.
• Cooling-Off Period: Take a short break from the Platform for a period of 24 hours, 7 days, or 30 days. During a cooling-off period, your account remains accessible for withdrawal purposes only.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform. Self-exclusion takes effect immediately. nbn88 will take reasonable technical steps to prevent re-registration during a self-exclusion period. Any remaining balance at the time of self-exclusion will be returned to your verified payment method.

If you believe that your gambling is becoming a problem, or if someone you care about is affected, we strongly encourage you to use one or more of the above tools and to contact our support team at [email protected]. All responsible gaming enquiries are handled confidentially and with compassion.

For full details of nbn88's responsible gaming policies and guidance, please visit our Responsible Gaming page.

To the fullest extent permitted by applicable law, nbn88 excludes all liability for any direct, indirect, incidental, special, consequential, or punitive loss or damage arising out of or in connection with your use of or inability to use the Platform, including but not limited to: loss of winnings, loss of data, loss of revenue or profit, loss of business or goodwill, or any other financial or non-financial loss.

nbn88 makes no warranty, express or implied, that the Platform will be available continuously, error-free, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis. nbn88 does not guarantee the accuracy, completeness, or timeliness of any odds, game results, or other information displayed on the Platform.

Nothing in these Terms limits or excludes nbn88's liability for: death or personal injury caused by our proven negligence; fraud or fraudulent misrepresentation by nbn88; or any other liability that cannot be lawfully excluded.

You acknowledge that gambling involves financial risk and that you may lose all funds deposited. Your participation in any game or betting market on nbn88 is entirely voluntary and at your own risk.

nbn88 reserves the right to revise, update, or replace these Terms & Conditions at any time. The most current version of these Terms will always be available at https://nbn88.io/terms-conditions and will display the date on which it was last updated.

Where a proposed amendment is material — meaning it significantly affects your rights or obligations under the agreement — nbn88 will provide notice to registered members via the email address associated with their account, or via a prominent on-site notification, no less than seven (7) days before the amendment takes effect. Non-material amendments (such as corrections of typographical errors or clarifications that do not alter the substance of any clause) may be made without advance notice.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with a proposed amendment, you must cease using the Platform before the amendment takes effect and may close your account by contacting [email protected].

These Terms & Conditions and any dispute, claim, or matter arising out of or in connection with them shall be interpreted in accordance with applicable law. nbn88 operates its Platform in accordance with applicable legal standards and aims to resolve all member disputes promptly and fairly.

Dispute Resolution Process: If you have a complaint or dispute regarding any aspect of your nbn88 account, you should first contact the nbn88 support team at [email protected] with full details of the issue. nbn88 will acknowledge your complaint within 24 hours and aim to provide a full response within five (5) business days. Where a complaint requires a more detailed investigation, nbn88 will notify you of the extended timeline and provide regular progress updates.

Escalation: If you are not satisfied with nbn88's response to your complaint, you may request that the matter be reviewed by a senior member of the nbn88 management team. Details of how to escalate a complaint are provided in the response to your initial complaint.

Language: All communications between nbn88 and its members, including dispute correspondence, are conducted in English.

If you have any questions, concerns, or feedback regarding these Terms & Conditions, or any other aspect of the nbn88 Platform, our support team is available 24 hours a day, 7 days a week.

Email: [email protected]

Please include your registered username and a clear description of your enquiry in all correspondence. Our team aims to respond to all email enquiries within 24 hours during normal operating conditions. For urgent account-related matters, please mark your email subject line with the word "URGENT" to ensure prioritised handling.

nbn88's support team operates in English. All formal correspondence, including legal notices, must be submitted in writing to the email address above.