nbn88 Privacy Policy

nbn88 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://nbn88.io and all associated sub-domains (collectively, the "Platform"). We are committed to respecting and protecting the privacy of every individual who visits, registers on, or uses our Platform.

This Privacy Policy ("Policy") describes how nbn88 collects, stores, uses, discloses, and otherwise processes personal data relating to users of the Platform ("you", "Member", "Player"). It also explains the choices and rights available to you in respect of your personal data.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, each of which is incorporated by reference. By registering for or continuing to use an nbn88 account, you acknowledge that you have read and understood this Policy and agree to the processing of your personal data as described herein.

nbn88 collects several categories of personal data, depending on how you interact with the Platform. These categories are described in the table below.

nbn88 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data, except where a government-issued identity document provided during KYC incidentally contains such information. In such cases, the document is processed solely for identity verification purposes and is not retained in parsed or extracted form beyond what is necessary for that purpose.

nbn88 collects personal data through the following channels:

• Directly from you: When you complete the registration form, submit KYC documentation, make a deposit or withdrawal, contact our support team, or update your account settings.
• Automatically via the Platform: When you visit or use the Platform, our servers automatically record technical data such as your IP address, device identifiers, browser type, pages visited, session duration, and in-game activity. This collection occurs through server logs and, where applicable, cookies and similar tracking technologies (see Section 7).
• From third-party service providers: We may receive verification data from KYC identity verification partners where you have consented to the verification process. We may also receive fraud-prevention signals from payment processors and anti-fraud service providers.
• From publicly available sources: In limited circumstances, nbn88 may cross-reference information you have provided against publicly available databases for the purpose of verifying identity or detecting fraud.

nbn88 uses the personal data it collects for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain your profile, and provide you with access to the Platform and its features.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods, and to maintain accurate transaction records.
• Legal and regulatory compliance: To satisfy our obligations under applicable anti-money laundering (AML) rules, Know Your Customer (KYC) requirements, and any other applicable legal or regulatory requirements, including the retention of records for prescribed periods.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account abuse, bonus abuse, money laundering, and other prohibited activities on the Platform.
• Responsible gaming: To monitor for signs of problem gambling behaviour and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion at the member's request.
• Customer support: To respond to your enquiries, resolve complaints, and provide technical assistance.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the functionality, design, and content of the Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and news about nbn88 where you have provided explicit consent to receive such communications. You may withdraw this consent at any time.
• Personalisation: To tailor the Platform experience to your preferences, including recommending games or sports markets that align with your historical activity — only where you have not opted out of such personalisation.

nbn88 will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required by applicable law, obtaining your consent.

nbn88 processes your personal data on one or more of the following legal bases:

• Performance of a contract: Processing is necessary to perform the contract between you and nbn88 (i.e., the Terms & Conditions you agreed to at registration). This covers account creation, payment processing, game provision, and customer support.
• Legal obligation: Processing is necessary for nbn88 to comply with a legal obligation to which it is subject, including AML/KYC requirements, fraud reporting obligations, and tax record-keeping.
• Legitimate interests: Processing is necessary for the purposes of nbn88's legitimate business interests, provided those interests are not overridden by your fundamental rights and freedoms. Legitimate interests include fraud prevention, platform security, responsible gaming monitoring, and analytics to improve our service.
• Consent: For marketing communications and non-essential cookies, nbn88 relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

nbn88 does not sell, rent, or trade your personal data. We share personal data only in the following circumstances and only to the minimum extent necessary:

• Service providers and processors: nbn88 engages third-party companies to perform specific functions on its behalf, including KYC identity verification, payment processing (bKash, Nagad, Rocket, Upay, Visa, Mastercard networks), fraud detection, game software provision (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and other studio partners), IT hosting, and customer support tooling. These providers process your data only on nbn88's documented instructions and under binding data processing agreements that prohibit them from using your data for their own purposes.
• Legal and regulatory authorities: nbn88 may disclose personal data to law enforcement agencies, financial regulators, tax authorities, or other government bodies where required by applicable law or where nbn88 determines in good faith that such disclosure is necessary to prevent or investigate criminal activity, fraud, or money laundering.
• Business transfers: In the event that nbn88 undergoes a merger, acquisition, restructuring, or sale of all or part of its business, personal data held by nbn88 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to the applicable privacy terms that results from it.
• With your explicit consent: In any other circumstance not listed above, nbn88 will seek your explicit consent before sharing your personal data with any third party.

nbn88 uses cookies and similar technologies (collectively "cookies") on the Platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow the Platform to recognise your device across sessions, remember your preferences, and collect analytical data.

nbn88 uses the following categories of cookies:

• Strictly necessary cookies: These are essential for the Platform to function and cannot be switched off. They include session authentication tokens, load-balancing cookies, and security cookies. These cookies do not require your consent.
• Functional cookies: These cookies remember your preferences (such as your preferred language and display settings) to provide a more personalised experience. They require your consent where they are not strictly necessary for service delivery.
• Analytical cookies: These cookies collect anonymised statistical data about how visitors interact with the Platform — for example, which pages are visited most frequently, how long sessions last, and where users navigate to from the home page. This data is used solely to improve Platform design and performance.
• Marketing cookies: These cookies track your browsing activity across the Platform to help nbn88 deliver promotional content that is relevant to your interests. They are only set with your explicit consent and can be withdrawn at any time.

You can control your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use the Platform. Disabling functional or analytical cookies will not prevent you from accessing the Platform but may result in a reduced experience.

nbn88 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years after account closure, to satisfy AML and KYC record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, in line with standard financial record-keeping requirements.
• Activity and gameplay data: Retained for the duration of your active account plus three (3) years, for responsible gaming monitoring and dispute resolution purposes.
• Support communications: Retained for three (3) years from the date of the last communication in a given support interaction, for audit and dispute resolution purposes.
• Marketing consent records: Retained for the duration of the consent plus three (3) years thereafter, as evidence of the consent given.
• Technical/log data: Retained for up to twelve (12) months, unless a longer period is required for an active security investigation or legal matter.

At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data cannot be immediately deleted due to ongoing legal proceedings or regulatory requirements, it will be isolated and flagged for deletion once those requirements are satisfied.

nbn88 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption on all data transmitted between your device and our servers, ensuring that information exchanged during login, deposit, withdrawal, and account management cannot be read by third parties in transit.
• Encryption at rest for sensitive data fields including passwords (stored as salted cryptographic hashes, never in plain text), payment method identifiers, and KYC documentation.
• Role-based access controls that restrict access to personal data to only those nbn88 employees and contractors who require it to carry out a specific, documented job function.
• Regular security audits and penetration testing carried out by independent specialists to identify and remediate vulnerabilities before they can be exploited.
• Multi-factor authentication (MFA) for all internal nbn88 administrative systems that have access to personal data.
• Incident response procedures that ensure any suspected data breach is promptly investigated, contained, and — where required by applicable law — reported to affected individuals and relevant authorities within the prescribed time frame.

Whilst nbn88 takes all reasonable steps to protect your personal data, no system of security is completely impenetrable. You play an important role in protecting your own data by maintaining a strong, unique password for your nbn88 account, enabling any two-factor authentication options available to you, and logging out of your account when using a shared device. If you suspect your account has been compromised, please contact [email protected] immediately.

As a user of the nbn88 Platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and include your registered username.

• Right of Access: You have the right to request a copy of the personal data that nbn88 holds about you, along with information about how it is being used. nbn88 will respond to a verified access request within 30 days.
• Right of Rectification: If any personal data nbn88 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain information directly in your account settings.
• Right of Erasure ("Right to be Forgotten"): You may request that nbn88 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where you object to processing and no overriding legitimate interest applies. Please note that nbn88 may be legally required to retain certain data (e.g., AML transaction records) regardless of a deletion request; in such cases, nbn88 will explain what data must be retained and why.
• Right to Restriction of Processing: You may request that nbn88 restrict the processing of your data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed.
• Right to Data Portability: Where nbn88 processes your data on the basis of consent or contract, and the processing is carried out by automated means, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to nbn88 processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, in which case nbn88 will assess whether its legitimate interests override your rights and freedoms.
• Right to Withdraw Consent: Where nbn88 processes your data on the basis of your consent (e.g., for marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

The nbn88 Platform is strictly intended for adults aged 21 years and above. nbn88 does not knowingly collect personal data from any individual under the age of 21. The Platform implements age-verification checks during registration and KYC to screen out underage applicants.

If nbn88 becomes aware that personal data has been collected from an individual who is under 21 years of age, it will take immediate steps to close the associated account, delete all personal data relating to that individual, void any transactions made on the account, and — where legally required — report the matter to relevant authorities.

If you have reason to believe that a minor has registered on nbn88, please notify us immediately at [email protected] so that we can investigate and take appropriate action. nbn88 takes underage gambling very seriously and cooperates fully with parents, guardians, and authorities in addressing any confirmed cases.

The nbn88 Platform may contain references to game providers, payment networks, and other service partners. Where the Platform integrates with third-party game studios (such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, or Microgaming), those studios may process technical data about your game session — such as bet amounts, game outcomes, and session identifiers — in order to deliver and certify the game results. This processing is governed by the studio's own data-processing agreement with nbn88 and the studio's own applicable privacy standards. nbn88 requires all game studio partners to maintain data security standards commensurate with those applied by nbn88 itself.

The nbn88 Platform does not contain outbound links to external websites. Where third-party payment providers (such as bKash, Nagad, Rocket, or Upay) redirect you to their own applications or portals to complete a transaction, those providers' own privacy policies will govern the data they collect during that interaction. nbn88 recommends that you review the privacy policy of any third-party service you use in connection with your nbn88 account.

nbn88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data-processing practices, new legal requirements, or improvements to the Platform. The most current version of this Policy will always be available at https://nbn88.io/privacy-policy and will display the date on which it was last revised.

Where a change to this Policy is material — meaning it significantly alters how your personal data is collected, used, or shared in a way that could affect your rights — nbn88 will notify registered members via the email address on file and/or via a prominent on-site notification prior to the change taking effect. Non-material changes, such as typographical corrections or minor clarifications that do not affect the substance of the Policy, may be made without advance notice.

Your continued use of the Platform after the effective date of any revised Policy constitutes your acknowledgement of the changes. If you do not agree with a revised Policy, you should cease using the Platform and contact [email protected] to close your account and request deletion of your personal data (subject to applicable legal retention requirements).

If you have any questions, concerns, or requests relating to this Privacy Policy or the way nbn88 handles your personal data, please do not hesitate to get in touch with our support team. We are available 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid, Victory Day (16 December), and Independence Day (26 March).

Email: [email protected]

When contacting us regarding a data privacy matter, please include your registered username, a clear description of your query or request, and — for identity verification purposes — confirm the email address associated with your account. We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a full response within 30 calendar days of receiving a verified request.

For formal data rights requests (access, rectification, erasure, portability, restriction, or objection), please use the subject line "Data Rights Request" in your email so that our team can route your enquiry to the appropriate handler without delay.